Refund Policy

At Canvas of Heritage, we are dedicated to providing high-quality courses, services, and artworks to our customers. To ensure transparency and clarity, we have established the following refund policy:

Refund Eligibility

  • 7-Day Refund Guarantee: Refunds are available for eligible courses or services within seven (7) days of the purchase date if the student is not satisfied.

  • Requests for refunds must be submitted via email to [Insert Contact Email] with the subject line "Refund Request" and include reason for request and proof of purchase.

Refund Process

  • Upon receiving your refund request, we will review it for eligibility.

  • Refunds will be processed to the original payment method used during the transaction.

  • Please allow 5-7 business days for the refund to reflect in your account after approval.

Non-Refundable Items

The following are not eligible for refunds:

  • Products or courses accessed, downloaded, or partially consumed.

  • Subscription fees already incurred.

  • Custom or specialized services.

  • Artworks, unless there is a valid claim of damage during shipping.

Refund Policy for Artworks

  • Artworks will be shipped with the utmost care to ensure they reach you in perfect condition.

  • Refunds for artworks will only be granted if there is evident or major damage that occurred during shipping.

  • To qualify for a refund, you must provide a legitimate video while unboxing the artwork, clearly showing the damage.

  • If the claim is verified, we will process a refund or offer a replacement based on availability.

Cancellations

  • Orders or enrollments may be canceled if the course or service has not yet been accessed or commenced.

  • Cancellation requests should be sent to [Insert Contact Email] promptly.

Additional Notes

  • If any material was delivered as part of the service, it must remain unused for the refund to be valid.

  • Refunds are not applicable if there is evidence of misuse or violation of our terms of use.

If you have any questions about this policy or need assistance, please contact us at drsnehamaroo@canvasofheritage.com.

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